Once you have developed a plan for becoming a social business, you’re ready to take the next step and build next-generation customer facing applications that include social interaction. Cloud Sherpas utilizes the latest technologies, including Ruby on Rails, jQuery, Node.js and HTML5 development, to take your idea and bring it to life on any platform. Since we’re cloud CRM experts, we also integrate these new applications with your existing cloud CRM platform.

Typical Projects

Example social application projects include:

• Social enabled customer portals: Perhaps the best place for customer interactions today is on Facebook. Many organizations that are building customer portals are using Facebook’s authentication and APIs, in addition to integration with their CRM application, to enable interactions between customers.
• Mobile cloud CRM enablement: Cloud Sherpas has helped international businesses mobilize existing sales automation solutions by providing employees with rapid access to complete customer details so they can reach customers faster and work with their teams on the go.
• Social profile enablement: Utilizing salesforce.com’s social contacts feature, we’ve helped sales representatives get a much deeper view of their customers to make more personalized offers.
• Social customer service: Social media is the next frontier for many organizations’ customer service operations. We’re working to enable case creation and management through both Twitter and Facebook.  This will cut costs and improve the customer experience by resolving issues in a more timely and transparent manner.