Why Move From Siebel to the Cloud?

With recent advances in CRM technology, Siebel CRM literally has no future. Companies still using Siebel are increasingly concerned about its dependence on old technologies like Internet Explorer and ActiveX controls. Plus, hiring IT professionals who are familiar with Siebel’s maintenance and support is getting expensive and the IT professionals who can fill this role are becoming scarce.

Siebel customers are increasingly moving to cloud based applications like Salesforce because it offers a much more user-friendly interface, social media integration and thousands of easy to install third-party applications on the AppExchange. Even organizations that used to run Siebel in thousand person contact centers are now making the switch to cloud based applications.

Additionally, the flexibility and ease of change that cloud-based CRM solutions embrace allow IT professionals to spend their time focusing on business improvements instead of simply keeping the old application running.

How do you move from Siebel to the Cloud?

When planning a move from Siebel to cloud CRM, Cloud Sherpas investigates four key areas:

1. CRM Objectives: Spell out the business objectives you want to achieve by using cloud CRM
2. Siebel Functionality: In most situations our objective is to provide users of a new cloud CRM application with most of the same basic functionality present in Siebel
3. Integration and Data: In a typical Siebel to cloud migration, over half of the work is either changing the integrations or migrating the data
4. Additional Requirements: Since Siebel is a complicated application to change, organizations often have lists of requirements that were never implemented. We review these and see if there are any requirements that can be met or changed easily on a cloud CRM

Cloud Sherpas’ Siebel to Cloud Discovery

In a two week discovery engagement, Cloud Sherpas works with your team to develop a plan to migrate from Siebel to a cloud CRM application based on the key areas discussed above. Typically, Cloud Sherpas consultants who are certified in both Siebel and cloud based CRM applications perform this work on site.