Take the Service Measurement Challenge
With CRM, spend less time measuring service and more time providing best-in-class support. Work with Cloud Sherpas’ CRM experts to master service measurement including:
- Quality: Continually measure and improve service quality
- Climate/attitude: Monitor the internal atmosphere and customer-facing attitudes
- Feedback: Formally capture customer feedback on all aspects of the service experience
- Metrics: Identify measurements for service monitoring and compare against best-in-class operations
Improve Service Measurement
Using CRM to enhance service measurement helps:
- Integrate quality into most processes and proactively remediate gaps
- Monitor agents’ attitudes toward customers using predictive analytics
- Measure and automatically moderate processes and performance
- Improve products and services by integrating feedback into the service tier structure
How can we be of (cloud) service?
Want to learn more about Cloud Sherpas' Services services? Give us a call, toll-free, at (888) 260-7660 or submit a brief form by clicking the button below.