Take Service to the Next Level
How can organizations maximize service effectiveness without breaking the bank? How can you provide service and support at all stages from pre-purchase and on-boarding to renewal? How can you avoid “cost centers” as well as customer defection? Let Cloud Sherpas CRM experts answer these questions for you.
Increased Business Results
Each customer service program is unique but many organizations face similar challenges, and Cloud Sherpas has helped hundreds of organizations improve their call center and customer service programs. Cloud Sherpas draws on its extensive experience and CRM Excellence Framework to help organizations achieve:
- Lowered costs: Embrace integration and self-service
- Increased efficiency: Utilize more intelligent routing, interfaces and analytics
- Customer retention: Increase customer satisfaction scores through better service
- Revenue growth: Correctly cross-sell and up-sell to existing customers
- Profit centers: Turn call centers into strategic assets — not cost centers
Service Success: 5 Capabilities
Backed by extensive industry benchmarking tools, Cloud Sherpas applies CRM expertise to help organizations master 5 essential components of effective customer service:
- Services Leadership
- Experience Management
- Case Management
- Service Operations
- Service Measurement
Services LeadershipCloud CRM provides organizations with an unprecedented ability to measure, optimize and simplify customer service. Guide the service organization to provide customers with the best service experience
Experience ManagementDo you appreciate your customers and treat them well? Do you have high levels of customer satisfaction? Many organizations are embracing CRM to create a better customer service experience.
Case ManagementCase management helps resolve and close cases in record time while maintaining high levels of customer satisfaction. Respond correctly the first time to lower costs and retain customers.
Service OperationsIs it normal for your customers to hear the "We’re experiencing unusual call volumes" message? Don’t let customer service slide - improve your tracking of products, returns, warranties and more using CRM.
Service MeasurementIf you’re not measuring service to ensure happy customers, guess what? They’re not happy. With CRM technology, organizations can easily measure service metrics quickly, accurately, automatically and continually.
How can we be of (cloud) service?
Want to learn more about Cloud Sherpas' Services services? Give us a call, toll-free, at (888) 260-7660 or submit a brief form by clicking the button below.