Cloud Sherpas knows that social collaboration is about much more than the technology that powers it — it’s about the people who use it. Cloud Sherpas can be your partner throughout the entire social technology implementation process — strategy, design, planning and deployment — guiding you through best practices and making sure you avoid common pitfalls.
Chatter is an enterprise social network for your company that can empower employees and make business processes social. No matter where you are, you can collaborate with your team in real-time. Chatter is available for your mobile device, browser, and desktop. Chatter uses dynamic logic to recommend relevant people in your company to follow and important groups you should join. Smart search helps you find exactly what you’re looking for by putting the most frequently used items higher in the search list.
Chatter Implementation includes:
- Solution Design and Deployment Planning — A blueprint for how your pilot environment will be setup and configured along with a timeline and milestones for the overall program.
- Setup, Configuration and Custom Development — Testing and production environments, plus configuration and custom development (including integration as necessary) of those environments.
- Quality Assurance and Testing — Test cases to validate that the implementation satisfies identified business objectives.
- Community and Content Planning — Guided planning sessions designed to prepare your team for successful community management; drive participation, encourage adoption, mitigate risky conversations and manage for desired behavior.
- Success Metrics — Identify the metrics that will help you monitor the success of your implementation; setup of dashboards and reports.
- Training Staff — Train-the-trainer sessions and a customized training manual.
- Managing Change — Guidance and communications that position your organization for effective use during your pilot.
Our team has specialized experience and capabilities around implementing Chatter for enterprise collaboration. Please contact us to learn more.
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Want to learn more about Cloud Sherpas' Salesforce.com Implementation services? Give us a call, toll-free, at (888) 260-7660 or submit a brief form by clicking the button below.