Cloud applications generally require significantly less effort to maintain due to the lack of hardware and infrastructure software. However, there may be times when your organization needs a little extra help with various administrative tasks, like provisioning users, accessing important documents and implementing pivotal security policies.
The Cloud Sherpas Cloud Management team strives to ensure every end-user is fully equipped to maximize the value of our customers’ investment in the cloud. Cloud Sherpas’ extensive experience with Google Apps, salesforce.com and other cloud platforms allows us to act as your trusted guide as your organization embarks on your journey to a more agile business in the cloud.
Communication is a vital part of any transition. Through every stage of the adoption process and the duration of our partnership afterward, our product and technical support specialists are available to answer questions and offer valuable insights about our technology solutions.
Cloud Sherpas’ Google Apps Support
All of Cloud Sherpas Google Apps users receive a level of customer and product support that’s guaranteed to help you maximize the value of your investment in Google Apps for Business and fully leverage the collaboration suite to drive innovation within your organization.
Cloud Sherpas’ Support Features
- New project facilitation – Assistance procuring and integrating adjacent cloud solutions
- Monthly training Webinar on Mail and Calendar for new employees
- Enterprise domain license for FlashPanel (formerly SherpaTools Premier Edition)
- Advanced Administrator Support – Leverage expert Cloud Sherpas’ resources to minimize Google Support tickets and reduce response and resolution time
- 5 authorized administrators will have access to submit cases
- Easily enter support cases via Portal, Email, or Phone
- Escalation management within Google – Our deep relationship with Google allows us to function as your advocate on support and product related issues and concerns
- Case Management / Monitoring
- Expansion to 24 hours/5 days per week (coming soon!)
We understand that your organization’s IT landscape will look quite different in the cloud. Our cloud management team will help you take advantage of new features as they roll out, keeping you up-to-date and comfortable with the latest cloud technology.
How can we be of (cloud) service?
Want to learn more about Cloud Sherpas' Customer Support services? Give us a call, toll-free, at (888) 260-7660 or submit a brief form by clicking the button below.