Google Apps Support
End-user Support Options
Learning the basic features and functions of Google Apps is a breeze. End users can see our guides on How to use Google Apps and How to use Google Docs to get started.
For a more complete training course, Cloud Sherpas offers a complete Google Apps Training and eLearning program that can turn any beginner into a proficient Google Apps user.
Google Resources
End users can also visit the Google Help Center to search for answers about how to use Google Apps. If a question is not answered there, they can search for answers and ask questions in the Google Help Forum. For serious account issues, they should contact their IT administrator.
Administrator Support Options
Google Resources
If an administrator has a problem, he or she can visit the Google Help Forum to see if someone else has had the same problem or can solve the issue. Google Apps for Business and Google Apps for Education administrators can submit a support ticket through the administrator control panel. For more critical issues, admins should visit the main help page to see how they can contact support through email and telephone.
Cloud Sherpas Resources
For an added layer of Google Apps Support, you can purchase your licenses through Cloud Sherpas or transfer them if you already bought them from Google at no extra charge. Cloud Sherpas offers an expedient and attentive support ticket system to its customers, as well as support ticket escalation with Google.
In summary:
| End-User | Administrator | |
|---|---|---|
| Google Resources | Google Help Center Google Help Forum |
Google Help Forum Support ticket |
| Cloud Sherpas Resources | Quick Guides: How to use Google Apps How to use Google Docs |
Google Apps Training and eLearning program |
