Kyocera needed to increase service and support productivity as well as lower costs by migrating from Oracle CRM and ERP data center to salesforce.com’s Service Cloud. Their needs included the ability to handle service requests for their call centers, handle document management for their authorized service centers, and support multiple languages.Learn More
Beyond TV and other online properties, The Weather Company sells weather data to business and governments, as well as graphic capabilities to local network affiliates. They’re a big, complex organization with a lot of smart people who need the right tools to do their work. It is the job of the CIO to make sure those needs are being met.Learn More
Sephora’s store technology footprint is growing rapidly, and IT must be able to scale its service management practices to support company growth. This could be achieved in part by reducing the number of applications and vendors, whether for POS systems and scanners or wireless retails devices and incident management systems.Learn More
After AXA’s 2006 acquisition of Winterthur Life, the company acquired a decentralized CRM system, as users from each legacy company were operating on two distinct Siebel CRM systems. AXA recognized the need to move onto one, central system. As AXA Wealth began to look into its options, its users were vocal about moving to a system that offered better mobility and collaboration than the two Siebel instances currently in place.Learn More
In total, we manage a portfolio of some of the best known brands in fashion, including Perry Ellis®, Original Penguin®, Jantzen®, Laundry by Shelli Segal®, Nike® Swim, Callaway® and more. With 2,600 associates spanning across 65 store locations and 30 offices worldwide, we rely on technology to stay connected.Learn More
According to Stephen Yeo, Director of Marketing Communications for Panasonic’s B2B products across Europe, CRM was so critical to this project because each of the three individual divisions were operating on their own customer databases prior to the merger. Panasonic wanted to merge those customer databases to obtain a single view of the customer, so they could provide outstanding service no matter where customers were in Europe and no matter what product they were buying from Panasonic.Learn More
In 2012, we made the move to Google Apps for Business, after proving in pilot programs that it would provide the integrated tools to help our dispersed global teams work together more effectively, would meet the requirements of uptime and ease of provisioning our IT team wanted, and accommodate the security requirements we were looking for.Learn More
ServiceNow administrators can work more efficiently simply by following a few tips and the Admin 101 Series introduces some of the best tips to simplify the working experience within ServiceNow.